Entel helped answering technical questions in connection with the certification activity of the certification body defined in the Government Decree 345/2004. (XII. 22.).
Archives
Consultancy for the Representative of Communications Users’ Rights
Our Company has supplied consultancy for the provision of the basic activity of the Representative of Communications Users’ Rights. Entel made a study in line with the practice of the loyalty in contracts.
Technical consultancy for Central Services Directorate of the Prime Minister’s Office
Entel has taken part in the public procurement procedure of mobile telecommunication services and needed mobile devices, bought for the associations of public administration, as an advisor.
Technical guidance to the market surveillance of electronic communications services
Our company has given technical guidance for National Communications Authority on the market surveillance of electronic communications services.
International regulatory affairs of the digital dividend
Entel made a study in line with the international regulatory affairs of the digital dividend and the domestic facilities and difficulties of its utilization.
Consultancy for an international auditor company
Entel participated in completion of a study deal with emergency and governmental radio systems in EU, applied models, experiences, and the speciality of the planned Hungarian system.
Training for a certification body
As an expert, we contributed to the technical aspects of the certification activities of a certification body according to Government Decree 345/2004 (XII. 22.).
Technical consultancy for First Pest City Telephone Company Co. (ept)
Entel provided regulatory-technical support for telecommunication and IT activities and developments of the service provider.
Expertise contributions in secondary arbitrations
Entel provides technical expertise contributions in secondary arbitrations for the National Communications Authority.
Recent contributions:
- July, 2005: Technical expertise on handling telephone call situations having long holding time
- August, 2005: Analysis of terminology and interpretation problems observed in secondary arbitrations in sector specific regulation
- September, 2005: Technical expertise in regulatory and technical aspects for generally handling special forms of electronic communications services spreading in tract housings, and for handling television program distribution services as special electronic communications service.
Analysing customer service processes at OTP Bank Rt.
A telecommunications and informatics related analysis of the customer service processes had been carried out by Entel Ltd. The aim and objects of the project is analysis and proper process decomposition of the telephone handling and local activity of the officials in charge working in the customer service local offices. Proposal for introduction such a system which yields enhanced customer satisfaction, and decreased parallelism and idle periods in workflows.
