A telecommunications and informatics related analysis of the customer service processes had been carried out by Entel Ltd. The aim and objects of the project:<\/p>\n
Analysis and proper process decomposition of the telephone handling and local activity of the officials in charge working in the customer service local offices. Proposal for introduction such a system which yields enhanced customer satisfaction, and decreased parallelism and idle periods in workflows.<\/p>\n","protected":false},"excerpt":{"rendered":"
A telecommunications and informatics related analysis of the customer service processes had been carried out by Entel Ltd. The aim and objects of the project:<\/p>\n
Analysis and proper process decomposition of the telephone handling and local activity of the officials in charge working in the customer service local offices. Proposal for introduction such a system which yields enhanced customer satisfaction, and decreased parallelism and idle periods in workflows.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[57],"tags":[],"class_list":["post-143","post","type-post","status-publish","format-standard","hentry","category-references"],"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","portfolio-square":"","portfolio-portrait":"","portfolio-landscape":"","menu-featured-post":"","qode-carousel_slider":"","portfolio_slider":"","portfolio_masonry_regular":"","portfolio_masonry_wide":"","portfolio_masonry_tall":"","portfolio_masonry_large":"","portfolio_masonry_with_space":"","latest_post_boxes":"","qi_addons_for_elementor_image_size_square":"","qi_addons_for_elementor_image_size_landscape":"","qi_addons_for_elementor_image_size_portrait":"","qi_addons_for_elementor_image_size_huge-square":"","qi_blocks_image_size_square":"","qi_blocks_image_size_landscape":"","qi_blocks_image_size_portrait":"","qi_blocks_image_size_huge_square":""},"post_excerpt_stackable_v2":"
A telecommunications and informatics related analysis of the customer service processes had been carried out by Entel Ltd. The aim and objects of the project:<\/p>\n
Analysis and proper process decomposition of the telephone handling and local activity of the officials in charge working in the customer service local offices. Proposal for introduction such a system which yields enhanced customer satisfaction, and decreased parallelism and idle periods in workflows.<\/p>\n","category_list_v2":"References<\/a>","author_info_v2":{"name":"administrator","url":"https:\/\/entel.hu\/en\/author\/administrator\/"},"comments_num_v2":"0 comments","_links":{"self":[{"href":"https:\/\/entel.hu\/en\/wp-json\/wp\/v2\/posts\/143","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/entel.hu\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/entel.hu\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/entel.hu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/entel.hu\/en\/wp-json\/wp\/v2\/comments?post=143"}],"version-history":[{"count":0,"href":"https:\/\/entel.hu\/en\/wp-json\/wp\/v2\/posts\/143\/revisions"}],"wp:attachment":[{"href":"https:\/\/entel.hu\/en\/wp-json\/wp\/v2\/media?parent=143"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/entel.hu\/en\/wp-json\/wp\/v2\/categories?post=143"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/entel.hu\/en\/wp-json\/wp\/v2\/tags?post=143"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}